Privacy policy

FixIt Heroes connects homeowners who need urgent help with qualified, insured local engineers. This policy explains how we handle your information when you use our website, enquiry forms and customer portal.

When you enquire or book a call-out, we collect the details you give us:

• Your name, email address and mobile number.
• Your property address and postcode.
• A short description of the problem or work needed.
• For boiler enquiries, your installation type and timescale.

When you create a customer account, we also hold your sign-in email and the profile details you choose to save. Your account email is part of your sign-in and isn't used for anything else without your action.

• To respond to your enquiry and arrange a call-out or boiler quote.
• To match you with a suitable engineer and keep you updated on your job.
• To show you your own bookings and tracking in your customer portal.
• To contact you about your request if we need to.

If you give separate marketing consent, we may also send you offers and updates about our services. You can opt out at any time. Marketing consent is always optional and never required to enquire or book.

Your enquiry details are passed to our enquiry system so our team can respond. For an emergency call-out, you submit a request and our team confirms availability and your call-out fee before any payment. Payment is only taken through our established payment provider once you've authorised it — never by FixIt Heroes directly.

A boiler installation enquiry is a free quote request. No payment is required to enquire, and submitting an enquiry doesn't commit you to anything.

When you sign in, you can see your own bookings, their status and any agreed fee or engineer details our team has confirmed. Your account shows only your own bookings. Updating your profile doesn't change the address on any booking you've already made.

We share the details needed to carry out your call-out with the engineer assigned to your job, and with our enquiry and payment providers so we can respond and take authorised payment. We don't sell your information.

You can ask to see, correct or delete the personal information we hold about you, or withdraw marketing consent at any time. To do so, please contact us.

If you have any questions about how we handle your information, please get in touch.